Deadline on: dauerhaft ausgeschrieben

Manager Insurance Operations / Process Transformation (m|w|d)

zeb

Full time

Regular

Einstieg flexibel

| Homeoffice möglich

Berlin, Frankfurt, Hamburg, München, Münster, Wien

Your benefits

More benefits

Training

Develop your strengths with us – and benefit from our comprehensive training program and language courses. In addition, individual seminars with external providers are possible if certain training programs are necessary yet unavailable in the general training catalog. Executive coaching: Regarding specific issues for executives, we offer training sessions in how to position oneself in the company, communication, leadership and negotiation management.

Events

An important part of our culture is the exchange of thoughts and networking among colleagues. You have the opportunity to do so at numerous events, such as the Christmas Party, zeb.Uni, partner dinner or the "Beer & Pizza" format.

Agile Working

In our agile workspaces there are no limits to your creativity. Whether SCRUM, Kanban or Design Thinking—this is where we transforms agile thoughts into action. You can find more about our offices here.

Flexibility

To offer you the best possible flexibility, you don’t have to live in one of our locations to work with us: in addition to appointments with clients, you can choose to travel to the office or prefer to work from home. For this reason, you can choose your location as well as your Practice Group - project groups for specific topics - and easily change them over time, if needed. Individual coaching is very important to us. For this purpose, you will be assigned a mentor, in our case a CDC – Career Development Counselor. If you wish, you can easily change your CDC.

Deine Aufgaben:

Gemeinsam mit deinem Team arbeitest du an Projekten im Bereich Operations und digitale Transformation bei Versicherungsunternehmen – von der ersten Analyse bis zur erfolgreichen Umsetzung.
Du gestaltest und optimierst Organisationen, Prozesse sowie Technologien, koordinierst die Umstrukturierung und automatisierst Abläufe, um Effizienz und Innovation voranzutreiben.
Du agierst als Impulsgeber:in bei der Neugestaltung der Prozesslandschaft unserer Kunden, treibst die Digitalisierung voran und unterstützt die Implementierung fortschrittlicher Lösungen.
In Workshops und Interviews analysierst du bestehende Prozesse, erkennst Optimierungspotenziale, quantifizierst diese und begleitest die Kunden bei der Implementierung von Maßnahmen.
Du verstehst die Herausforderungen unserer Kunden tiefgehend und entwickelst maßgeschneiderte Lösungsvorschläge, die zu nachhaltigen Verbesserungen im Prozessmanagement führen.
Mit zunehmender Erfahrung übernimmst du mehr Verantwortung, leitest Projekte, führst Teammitglieder, betreust unsere Kunden und engagierst dich bei der Akquise neuer Projekte.
Du möchtest darüber hinaus Verantwortung übernehmen? Erarbeite innovative Lösungsansätze oder nutze die Möglichkeit, Megatrends zu analysieren und eigene Artikel sowie Studien zu verfassen.

Deine Skills:

Dein Hochschulstudium (Wirtschaftswissenschaften, z. B. BWL, VWL, Business Administration) hast du erfolgreich absolviert oder du verfügst über einen vergleichbaren berufsbegleitenden Abschluss.
Du bringst fundierte Kenntnisse im Aufbau eines Prozessmanagements und in zugehörigen Methoden wie Facharchitektur, Prozessoptimierungsmethoden und KPI-Steuerungen mit.
Du hast Erfahrung in der Leitung von Projekten zur digitalen Transformation, idealerweise im Bereich Operations bei einer Versicherung oder in der Beratung, gesammelt.
Du bringst Fachwissen hinsichtlich der Automatisierung von Prozessen mittels RPA, der klassischen Prozessoptimierung (z. B. Process Journeys) sowie der digitalen Umgestaltung von Kundenservice- und Vertriebsprozessen mit.
Du hast Erfahrung in Restrukturierungsprojekten mit organisatorischen Auswirkungen, einschließlich Personal, Prozess und IT.
Dein hohes Engagement ist gepaart mit Kommunikationsstärke, Kreativität und Freude an der Arbeit in einem dynamischen Team. #LI-EK1 #LI-Hybrid

Good to know

#diversity bei zeb: Entdecke bei zeb, wie wir uns für mehr Chancengleichheit einsetzen - sei es durch unsere women@zeb-Initiative, bei der du Kolleginnen wie Alexandra und Helena kennenlernen kannst, oder durch unser #proutz Netzwerk, das sich für eine offene und inklusive Arbeitskultur einsetzt und dir ermöglicht, bei zeb zu zeigen, wer du bist! Bewirb dich jetzt und sei ein Vorbild für zukünftige Kolleginnen!

Your contact person

If you have any questions on the recruiting process, feel free to get in touch with our Talent Attraction contact for this position. You can reach out to them by phone or by e-mail. If you have any technical questions or difficulties when submitting your application, you can contact us via the following e-mail address:

contact@zeb-career.com

Elena Kornowski

Talent Attraction

Thinking bigger. Breaking through boundaries. At zeb, you have all the opportunities to do so.

zeb is one of the leading strategy, management and IT consultancies specializing in financial services in Europe. We support banks, insurance companies and (tech) service providers in dealing with all the challenges and opportunities arising from transformation in the industry. As an employer, we rely on people who like to try new things, take responsibility and inspire others through their actions

www.zeb-consulting.com

a group of women standing around each other

a counter with a glass case and a person behind it

Tips for your application

If you are currently going through the application phase and regard zeb as an interesting employer, you surely have many questions: How should I structure my resume? How do I write a good cover letter? How do I behave in a job interview?

Dos: Before your application

Dos: Your documents

Dos: Your interview

Don'ts: Before your application

Don'ts: Your documents

Don'ts: Your interview

Our application process

Are you wondering what the application process is like at zeb and do you want to know what you can expect from us? Then this is the place for you.

Online application

The application process starts on our career website, where you can search for jobs that suit you. If you find a job you would like to apply for, you can do so via our online portal – either with a profile (7–10 minutes) or without a profile (3–5 minutes) – and submit all required documents.

Screening

After you have submitted your application and received a confirmation of receipt, we will review your application together with the specific department. You can check your application status in your profile at any time or you will receive feedback from us after one week at the latest.

Online assessment

For our entry-level positions in consulting within the DACH region (Consultant/Analyst), the next step is to complete our online assessment. This does not include positions at our subsidiaries findic and applied by zeb.

Interviews

If your application fits the position, we will schedule three consecutive (virtual) interviews with the recruiting team and the department via e-mail. The application process for consulting positions will additionally include at least one case study.

Decision

After the interviews, the interviewers exchange their opinions and make a decision. One of them will then give you feedback by phone within a few days.

Contract offer

If you were able to convince the job interviewers, we will prepare a contract offer and you will have 14 days to review it. If any questions arise, please do not hesitate to contact us.

Contract conclusion

If you have also decided to become part of the zeb team, sign the contract and send it back to us. Once the application process has been completed, we will start preparing everything for your onboarding and welcome you warmly to zeb.

What do you like most about your position at zeb?

I enjoy working in the zeb team, whether on projects or in topic development. I especially appreciate the friendly colleagues, the challenging tasks and the great events.

Antje

Consulting | Senior Manager

What do you particularly appreciate about your work at zeb?

Reasoning is key—it’s not about where you come from, what position you are in or what background you have!

Marion

transformation | Senior Manager

What makes zeb special?

Working culture at zeb is a unique mix of corporate professionalism and expertise combined with entrepreneurial spirit, agility and collaboration.

Adam

Consulting | Manager